Partial disruption in national ID card services due to system maintenance

The Department of National Identity Card and Civil Registration has announced that some services related to the national identity card are currently partially disrupted.

According to department spokesperson Shivraj Sedhai, the disruption is due to ongoing maintenance and capacity expansion of the National Identity Management Information System. Until this work is complete, several designated services will remain affected.

The affected services include:

• Online collection of national identity card details and card distribution
• Correction of personal details in the national ID
• Issuance of national ID numbers during birth registration
• Verification using national ID or biometric data for social security beneficiaries’ registration or renewal
• Other public services connected to the National Identity Management System

The department published a public notice for concerned individuals and stakeholders, stating that services will resume once maintenance is complete. The disruption has been in effect since Sunday.

However, tasks related to data collection and card distribution can still be carried out offline. All national ID service units have been instructed to continue these tasks manually for now.

For those who register offline, the national ID number will be sent via SMS once the online system is restored, Sedhai added.